Frequently asked questions
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How do I use the Safe-Edge Undercoat Rake?
How do I use the Safe-Edge Undercoat Rake?
Brush in the direction of hair growth using light, even strokes. Use the coarse side first to lift loose undercoat, then switch to the finishing side to smooth and detangle. A full session usually takes 10-15 minutes.
Is it safe for dogs with sensitive skin?
Is it safe for dogs with sensitive skin?
Yes. The rounded, safety-edged teeth are designed to glide through the coat instead of dragging or cutting, so it's comfortable even for dogs who flinch at standard rakes.
How long does shipping take, and how much does it cost?
How long does shipping take, and how much does it cost?
Shipping is always free. Orders are processed within 1-3 business days and typically arrive within 5-11 business days after that via Yunexpress.
What if my dog doesn't have a double coat?
What if my dog doesn't have a double coat?
The Safe-Edge Rake is purpose-built for double-coated breeds (Huskies, Malamutes, Akitas, Samoyeds, Shepherds, and similar). It's not recommended for single-coated or very short-haired breeds.
What's your return policy?
What's your return policy?
You have 30 days from delivery to request a return or refund. See our full Refund Policy for details.