Refund policy
Last updated: September 22, 2026
We want you and your dog to love the Safe-Edge Undercoat Rake. If something isn't right, here's how we handle it.
30-Day Return Window
You may request a return or refund within 30 days of the delivery date shown in your tracking information. To start a return, email us at coatblowco@gmail.com with your order number and the reason for your return.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or isn't what you ordered, contact us within 7 days of delivery with your order number and a photo of the item. Because orders ship directly from our fulfillment partner, we typically do not require you to ship the item back to us to receive a refund or replacement — we'll confirm what's needed when you reach out.
Change of Mind Returns
If you simply change your mind, you may still request a return within the 30-day window. The item must be unused and in its original condition. Depending on the situation, we may ask you to return the item before a refund is issued; if so, return shipping costs are the customer's responsibility unless the item was defective or incorrect.
Refunds
Once your return is approved, refunds are issued to your original payment method within 5-10 business days. You'll receive an email confirmation once your refund has been processed. Please note it can take additional time for your bank or card issuer to post the refund to your account.
Non-Returnable Situations
- Items damaged through misuse after delivery
- Returns requested more than 30 days after delivery
- Orders with no order number or proof of purchase
Order Cancellations
Because orders are sent to our fulfillment partner for processing shortly after purchase, we can only guarantee a cancellation if you contact us within 12 hours of placing your order. Email coatblowco@gmail.com as soon as possible if you need to cancel.
Questions?
Reach us anytime at coatblowco@gmail.com.